Delivery

Please be aware that Royal Mail are currently reporting slight delays on standard deliveries due to seasonal high demand.

Depending on where you live (and how fast that parcel needs to arrive), there are a couple of options for postage:

UK Mainland  UK Remote*
Standard (Royal Mail)

£3.50 (FREE over £40)

3-5 working days

£3.50 (FREE over £40)

3-5 working days

Next Day (APC Courier)

£6.95

Delivered next working day, signature required**
Email us for a price

 

*Remote includes Northern Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands and Isle of Scilly.

**Order by 11am Monday - Thursday for next working day delivery. Orders placed before 11am Monday to Thursday will be dispatched the same day. Orders placed after 11am Monday to Thursday will be dispatched the following day on a next day delivery. All orders placed on a Friday, Saturday or Sunday will be dispatched on the following Monday.

Returns

As a small independent business, we pride ourselves on offering the friendly and efficient customer service that we’d want to receive. In the unlikely event that a product arrives with you in poor/faulty condition, or if you have any concerns about it, please email us - we promise to do everything in our power to put it right.

Should you need to return any product, simply post your order to us within 14 days, unused and in its original condition.

Once received we will then arrange either an exchange or full refund.

Return your item to:

The Den Kit Co.
The Dairy
Brownhills
Leebotwood
Church Stretton
Shropshire
SY6 6LU

We would always recommend that you return the item via registered mail as we are unable to help if the item doesn’t make it back to us.